Overview
guppie.au is committed to protecting your privacy and complying with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
This policy applies to personal information collected through our website, email communications, and any other interactions with our business.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide when you:
- Contact us via email or contact forms (name, email address, phone number, message content)
- Place orders or make inquiries (shipping address, billing information)
- Subscribe to newsletters or updates (email address, preferences)
Information Automatically Collected
When you visit our website, we may automatically collect:
- Technical information (IP address, browser type, operating system, device information)
- Usage data (pages viewed, time spent, navigation patterns, referring website)
- Location data (general geographic location based on IP address)
How We Use Your Information
We use your personal information for the following purposes:
Order Processing & Fulfilment
To process orders, arrange shipping, communicate delivery details, and provide customer support.
Communication
To respond to inquiries, provide breeding advice, send updates about availability, and maintain customer relationships.
Website Improvement
To analyse website usage, improve user experience, optimise content, and enhance our services.
Legal Compliance
To comply with legal obligations, biosecurity requirements, and maintain business records as required by law.
Information Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
Shipping carriers (Australia Post, couriers) to fulfil delivery of your orders.
Legal Requirements
When required by law, court order, or government authority, including biosecurity compliance.
Business Protection
To protect our rights, property, safety, or that of our customers or others.
Data Security
Protecting Your Information
We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.
Our Security Measures Include:
- Secure server infrastructure with encryption
- Restricted access to personal information on a need-to-know basis
- Regular security reviews and updates
- Secure disposal of information when no longer required
Your Privacy Rights
Under Australian privacy law, you have the following rights regarding your personal information:
Access
Request access to your personal information we hold
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Complaint
Lodge a complaint about how we handle your information
To exercise your rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe, typically within 30 days.
Cookies & Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic.
What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve functionality. We use both session cookies (temporary) and persistent cookies (stored until expiry or deletion).
Types of Cookies We Use
- Essential cookies: Necessary for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Functional cookies: Remember your preferences and settings
Managing Cookies
You can control and delete cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers accept cookies automatically, but you can modify your browser settings to decline cookies if you prefer.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including:
Business Records
Transaction and order records retained for 7 years for accounting and tax purposes
Communication Records
Customer correspondence retained for the duration of the relationship plus a reasonable period thereafter
Marketing Data
Newsletter subscriptions and marketing preferences retained until you unsubscribe or request deletion
When information is no longer required, we securely delete or anonymise it in accordance with our data retention and disposal procedures.
Third-Party Links & Services
Our website may contain links to third-party websites (such as YouTube for video content, social media platforms). We are not responsible for the privacy practices of these external sites.
Important Notice
We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected by guppie.au through our own website and communications.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you of significant changes via email or website notice
- Post the updated policy on our website
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Website
guppie.au
Response Time
We aim to respond to all privacy inquiries within 30 days
Australian Privacy Rights: If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
This Privacy Policy was last updated on 12 December 2025.
By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.